Returns & Refunds
Returns and Refunds
We want you to be happy with your purchase. If something is not quite right, we are here to help.
Return Window
You may return your purchase within 14 days of receiving your order. This period reflects the standard withdrawal right under Dutch and European consumer law for online purchases.
To start a return, please contact us at info@funxiro.com with your order number and the item you would like to return. We will guide you through the next steps.
Condition of Returned Items
Items must be unused and returned in their original condition and packaging, with any tags or seals intact. Items that show signs of use, damage caused after delivery, or missing packaging may not be eligible for a full refund.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item you received was damaged, defective or incorrect, in which case we will cover the cost of return shipping. We recommend using a tracked shipping method and keeping your proof of shipment until your return has been processed.
If you chose express shipping at checkout, that shipping fee is non refundable, since it reflects a service that was already provided.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days of us receiving the item. Depending on your payment provider, it may take a few additional business days for the funds to appear in your account.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery at info@funxiro.com. Please include a short description of the issue and clear photos showing the damage or fault. We will review your request and get back to you with the next steps as quickly as possible.
Exchanges
If you would like a different item, we recommend returning your original order for a refund and placing a new order separately, so you receive your replacement as quickly as possible.
Non Returnable Items
Items that were marked as final sale at the time of purchase, and items returned outside the 14 day window, are not eligible for return or refund.
Questions
If you have any questions about a return or refund, please reach out to us at info@funxiro.com or by phone at +31 6 30595496.